Jobs

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Communications Specialist

Legal Aid BC

Job Description

PRIMARY FUNCTION: 
To research, produce, implement and disseminate stakeholder communication materials and strategies under the direction of the manager; develop and/or update content on the organization’s website; provide communication advice and support to other departments within the organization; coordinate, complete, and implement communication projects, and support the organization’s stakeholder and media relations programs.
 
 
The following job duties are illustrative examples, and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.
 
 
DUTIES:
 
  1. Researches, produces and disseminates a variety of communication materials for internal and external audiences:
  1. Produces corporate communication materials including correspondence, reports, articles, speeches, newsletters, briefings, etc. on behalf of the organization as directed, and assists with a variety of issues, often of a confidential and sensitive nature, to support the organization’s internal and external communication strategies;
  2. Develops and implements (under direction and oversight of manager) communication plans and strategies on various organization initiatives;
  3. Consults with departments regarding communication opportunities and risks and recommends responses;
  4. Produces materials under direction of manager, such as electronic newsletters, to ensure the regular dissemination of organizational information to external stakeholders;
  5. Measures and evaluates the effectiveness of communication using appropriate tools and techniques; and
  6. Supports the development and dissemination of staff communication when required.
 
  1. research and write content for the ORGANIZATION’S WEBSITE/social media
  1. Produces news items, stories and other communication material for editing and review and posts to the site;
  2. Ensures content is up to date in areas of the site the department oversees.
  3. Reviews news items and other communication materials submitted by others as required, determines suitability for the website (with assistance of manager when necessary) and posts to the site or follows up with author regarding changes;
  4. Develops and/or updates video and social media content as directed; and
  5. Monitors, assesses and reports on website/social media performance (department-generated content only).
 
  1. Provides communication support for departments within the organization:
  1. Provides guidance and advice to other departments on communication best practices;
  2. Assists other departments to recognize and respond to communication opportunities and risks; and
  3. Provides communication services to other departments, including assisting them to develop project communication plans and materials.
 
  1. COORDINATES, COMPLETES AND IMPLEMENTS COMMUNICATION PROJECTS:
  1. Coordinates, completes, and implements communication projects as directed by manager. Work may include meeting with department manager and stakeholders to define project scope, goals, budget, timelines, and deliverables;
  2. Plans and schedules the projects, liaising between stakeholders and department manager as necessary;
  3. Consults with and/or hires external contractors and oversees their work throughout the project as necessary;
  4. Reviews project deliverables and timelines providing updates to stakeholders and management as necessary; and
  5. Prepares reports upon project completion, including measures of project performance using appropriate tools and techniques.
 
 
  1. Supports effective stakeholder relations:
  1. Monitors the activities of stakeholders including law-related organizations and government for issues that present opportunities or risks for the organization;
  2. Recommends strategies, tactics, and materials in response to stakeholder opportunities and risks;
  3. Prepares communication materials to ensure stakeholders are kept informed about legal aid issues and organization operations including briefing papers, fact sheets, and backgrounders; and
  4. Supports departments in stakeholder work.
 
  1. COORDINATES AND SUPPORTS media relations:
  1. Monitors the media for issues that present opportunities or risks for the organization;
  2. Recommends strategies, tactics, and materials in response to media opportunities and risks;
  3. Prepares and issues media releases, backgrounders, fact sheets, frequently asked question summaries (FAQs), and other communication documents as required; and
  4. Maintains and monitors compliance with the organization's media relations policy.
 
  1. Processes freedom of information requests:
  1. Reviews requests under the Freedom of Information and Protection of Privacy Act;
  2. Coordinates the retrieval of records in response to requests; and
  3. Reviews records for privileged, confidential or personal information and redacts information as required by the Freedom of Information and Protection of Privacy Act.

Qualifications

Basic requirements
  • Degree or diploma in communication, journalism, public relations or equivalent.
  • Excellent written, oral, and interpersonal communication skills.
  • Excellent relationship-building skills.
  • Exposure to working with senior management.
  • Intermediate skill in Microsoft Word, Outlook and PowerPoint.
  • Intermediate skill using web content management systems.
  • Intermediate skill in developing and editing video content; working with images/photos.
  • Minimum four years’ relevant experience as outlined in rated requirements.
  • OR an equivalent combination of education and experience.
 
Rated requirements
 
Knowledge
  • Knowledge of communication theory and best practices.
  • Knowledge of media and legal affairs reporting.
  • Knowledge of Canadian (preferably B.C.) justice system and stakeholders.
  • Knowledge of freedom of information practices an asset.
  • Knowledge of internal and external communication.
  • Knowledge of content strategy an asset.
  • Knowledge of provincial government procedures and practices an asset.
  • Knowledge of Microsoft SharePoint an asset.
  • Knowledge of video production and video editing software.
  • Knowledge of graphic design an asset.
  • Knowledge of social media platforms and Google Analytics an asset.
 
Skills and Abilities
  • Communication skills including strategy and tactics; oral presentation; and planning, writing, editing, and proofreading.
  • Ideas of how communication can be improved or done differently.
  • Ability to produce a wide variety of high-quality written products in a short timeframe.
  • Ability to identify, analyze and respond effectively to media requests.
  • Ability to work both collaboratively, independently and to take action on files or projects with little or no supervision.
  • Ability to provide accurate and timely advice in response to issues.
  • Ability to identify the need for and provide advice to managers and staff.
  • Ability to identify, analyze and solve problems.
  • Ability to work well under pressure with a heavy workload, and meet tight deadlines.
  • Ability to manage confidential and sensitive information.
Ability to work with a high level of accuracy and efficiency with superior attention to detail.

How To Apply

If you are interested in joining us – visit our careers page for the full job posting at https://legalaid.bc.ca/general/currentVacancies and apply now!