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Senior Internal Communications Advisor

Coast Mountain Bus Company

Job Description

Develops and implements CMBC’s Communications Strategy in consultation with Manager, Internal Communications to support various business goals across CMBC. Develops and implements internal communications plans and initiatives to support CMBC’s business goals and to enhance CMBC’s employee experience and employee engagement. Delivers a variety of communications-related services within CMBC, including providing advice and counsel to non-bargaining unit (Exempt) employees on items that may be of a sensitive, controversial, or confidential nature.
Develops and implements CMBC’s Communications Strategy to support various business goals across CMBC in consultation with Manager, Internal Communications. Ensures that CMBC’s Communications Strategy follows internal communications best practices by focusing on employee education, awareness, and engagement as well as tailoring content and delivery to meet each target audience’s needs. Develops and implements internal communications plans and initiatives to support CMBC’s business goals and to enhance CMBC’s employee experience and employee engagement. Provides subject matter expertise to support and enable the execution and implementation of CMBC’s Communications Strategy and initiatives within CMBC’s Business Plan. Participates in the development of communications items of a sensitive, controversial, and confidential nature. Includes participation in meetings with senior management to develop tactical and operational communications plans of items of a sensitive, controversial, and confidential nature. Provides advice and counsel to Exempt employees on the communication of corporate plans or actions that may affect bargaining unit and Exempt employees. Plans, writes, edits, and coordinates the release of CMBC’s internal communications materials. Monitors the delivery of CMBC’s internal communications through different communication channels, including digital and print materials as well as in-person events. Recommends actions to Manager, Internal Communications to mitigate business risks and to reduce organizational gaps by reviewing and evaluating the effectiveness of various communications channels. Monitors public reaction to issues critical to maintaining public confidence in CMBC as an operating company responsible for the delivery of transit services. Liaises with business leaders across CMBC and the TransLink Enterprise in consultation with Manager, Internal Communications to ensure that employee communications are aligned with CMBC’s business goals and Communications Strategy. Assists in the development of new metrics and data regarding employee communications. Researches and monitors employee communications trends and metrics to support continuous improvement and the achievement of CMBC’s business goals. Produces reports, briefing notes, and presentations for senior management and other internal and external stakeholders, including, but not limited to, CMBC and TransLink Boards of Directors. Trains Exempt and bargaining unit employees outside of the Internal Communications department on communications processes and projects. Provides guidance and assistance to users of CMBC’s internal communications channels (such as, but not limited to, the intranet and digital signage) to ensure consistency in messaging across various business units within CMBC.


The competencies for this position would be acquired through successful completion of a Bachelor’s degree in Communications or a related field plus a minimum of five (5) years of progressive experience in corporate communications or public relations within a large public organization.
Advanced written and oral communication skills to develop and implement communications strategies, plans and a variety of communications materials, including web, print, and digital content
Solid knowledge of the principles, theories, concepts, practices and techniques of strategic communications
Solid interpersonal and relationship building skills with ability to recognize political and other sensitivities, and develop credibility with internal stakeholders through communication
Advanced knowledge of standard office tools including word processing and presentation software
Solid project management and time management skills
Solid working knowledge of electronic publishing and social media
Solid analytical and problem-solving skills

Other Information

Coast Mountain Bus Company is looking for a Senior Advisor, Internal Communications and the perfect candidate just might be you… We are looking for a communications pro who is comfortable collaborating with executives one day and riding the bus network and interviewing drivers the next. We need an exceptional writer with a knack for breaking down complex issues into simple, snappy prose. Someone who’s calm, cool, and collected, and a master at organizing projects and priorities. You can run the day-to-day and plan for the future without breaking a sweat. You’re creative and nimble, and you love to think outside the box, while keeping your feet on the ground. Join Coast Mountain Bus Company and we’ll move you in more ways than one!

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

COVID-19 Safety Vaccination Policy

To support public health, and protect the health and safety of our employees, customers, and their families, Coast Mountain Bus Company employees will be required to be fully vaccinated against COVID-19 and will need to provide proof of full vaccination status in compliance with the employer’s COVID-19 Safety Vaccination Policy.

Accommodations may be applicable under the BC Human Rights Code. Should an applicant be unable to provide proof of full vaccination and should an accommodation be requested, additional information will be required to determine whether the individual is entitled to be accommodated. 

Work Schedule

37.5 hours per week
Work Designation


This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

Salary starting from $78,530 per annum

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.


How To Apply

Please vist to apply for this position and view instructions on the process.

INSTRUCTIONS:  Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: Dec. 2, 2021
Closing Date: Open until filled.

Please note that only those short listed will be contacted.

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Equal Employment Opportunity

We are an equal opportunity employer committed to creating and supporting a diverse and inclusive workforce that is free of all forms of discrimination. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We celebrate our inclusive work environment and welcome members of all backgrounds, skills and perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at